For orders placed before 10am EST, we endeavour to process the same business day. Orders placed after 6PM EST will be processed the next business day.

During sale events and new collection launches, there may be a slighly longer processing time.

All Christi Sothers orders are hand-picked and packed with love from the heart of New York City.

At Christi Sothers, we want you to love your purchase. If you're not completely satisfied, we offer refunds within 10 days of delivery arrival. After the 10-day refund window, you may still request an exchange or store credit within 30 days of delivery. Simply contact our customer service team, and we will guide you through the process. Please ensure the jewelry is in its original condition and packaging. We're committed to helping you find the perfect piece or providing store credit for a future purchase.