Frequently Asked Questions.
At Christi Sothers, we want you to love your purchase. If you're not completely satisfied, we offer a hassle-free exchange or store credit policy within 30 days of delivery. Simply contact our customer service team, and we will guide you through the process. Please ensure the jewelry is in its original condition and packaging. Note that our policy does not include refunds, but we're committed to helping you find the perfect piece or providing store credit for future use.
Absolutely! We offer bespoke jewelry services where our in-house designer can create a unique piece just for you. Whether you want to modify an existing design or start from scratch, we will work closely with you to bring your vision to life. Contact us to schedule a consultation and discuss your ideas.
We provide both domestic and international shipping. Domestic orders typically arrive within 2-7 business days, while international orders can take 7-14 business days, depending on the destination. All shipments are insured and tracked for your peace of mind. You will receive a tracking number as soon as your order ships.
Our jewelry is crafted from the highest quality materials, including titanium, 14k & 18k, gold, sterling silver, and a variety of precious gemstones. Each piece is meticulously inspected to ensure it meets our rigorous quality standards. Detailed information about the materials used can be found on the product page for each item.
Yes — we can resize most rings to ensure the perfect fit, whether you need it made larger or smaller. Making a ring larger typically costs more, as it requires adding extra metal and repolishing to maintain its beauty, while making it smaller is usually a simpler process.
We recommend calling us to discuss your exact piece, as certain designs or gemstone settings may require special attention. Our goal is to make sure your ring feels comfortable, secure, and perfectly tailored to you.
Lab-grown diamonds are 100% real diamonds—identical in chemical composition, physical properties, and brilliance to mined diamonds. The only difference is their origin: they are created in a controlled environment using advanced technology, rather than forming naturally in the earth. Like mined diamonds, they are graded for cut, color, clarity, and carat weight, and can be certified by reputable gemological labs such as IGI and GIA.
Lab-grown diamonds offer the same beauty and quality at a more accessible price, allowing you to choose a larger or higher-quality stone for a better budget. They are also a sustainable and ethical choice, free from the environmental impact and supply chain concerns sometimes associated with mined diamonds.